Privacy policy

When you request a quote or contact us, we collect the details you provide: name, phone number, email, city and any notes about your project. If you proceed to a survey, we also collect electricity bill data and site photographs needed to engineer your system.

Our website does not use invasive tracking. Basic, aggregated analytics may be used to understand which pages are useful.

Your information is used for exactly one purpose: designing, quoting, delivering and supporting your solar system. This includes contacting you about your enquiry, preparing proposals, processing net metering applications on your behalf, and providing after-sales care.

We do not sell, rent or trade your personal information to third parties. Ever.

We share data only where delivery requires it: with your electricity distribution company (e.g. LESCO) for net metering applications, with financing partners if you request financing, and with logistics providers for equipment delivery. Each receives only what their role requires.

Project records are retained for the life of your warranty so we can honour it. Enquiry data from prospects who do not proceed is deleted within 24 months.

Data is stored on access-controlled systems. Only staff who need your information to serve you can reach it.

You may request a copy, correction or deletion of your personal data at any time by writing to hello@innovativesolartech.pk. We respond within 14 days.